Terms of Service
Last Updated:
Jun 12, 2025
1. Acceptance of Terms
By accessing or using Tower21 Digital's website and services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
2. Description of Services
Tower21 Digital provides:
Growth marketing consulting
Digital marketing strategy development
Marketing campaign management
Business consulting services
Related professional services
Services are available by referral only and subject to our acceptance.
3. User Accounts and Registration
You must provide accurate and complete information
You are responsible for maintaining account security
You must notify us immediately of any unauthorized use
One person or entity per account
4. Acceptable Use
You agree NOT to:
Use services for illegal or unauthorized purposes
Interfere with or disrupt our services
Attempt to gain unauthorized access to our systems
Upload malicious code or harmful content
Violate any applicable laws or regulations
Infringe on intellectual property rights
5. Service Availability
Services are provided "as is" and "as available"
We do not guarantee uninterrupted service
We reserve the right to modify or discontinue services
Maintenance and updates may cause temporary unavailability
6. Consulting Services Terms
Engagement Process
Services begin only after signed agreement
Project scope will be defined in separate statements of work
All work is performed on a professional basis
Client Responsibilities
Provide necessary information and access
Respond to requests in a timely manner
Pay invoices according to agreed terms
Comply with all applicable laws
Deliverables
Deliverables are defined in individual project agreements
We retain the right to use general knowledge gained
Client owns rights to custom work product as specified
7. Payment Terms
Fees are as specified in individual agreements
Payment terms typically net 30 days
Late payments may incur interest charges
All fees are non-refundable unless otherwise specified
Client responsible for all taxes
8. Intellectual Property
Our Rights
We retain all rights to our methodologies and processes
Our pre-existing intellectual property remains ours
We may use general knowledge and experience gained
Client Rights
Clients retain rights to their confidential information
Custom deliverables ownership as specified in agreements
Clients grant us license to provide agreed services
9. Confidentiality
We will maintain confidentiality of client information
Both parties agree not to disclose confidential information
Confidentiality survives termination of services
Standard exceptions apply (publicly known, independently developed)
10. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Services are provided "as is" without warranties
We disclaim all warranties, express or implied
We do not guarantee specific results or outcomes
Marketing results depend on many factors beyond our control
11. Limitation of Liability
Our liability is limited to the fees paid for services
We are not liable for indirect, consequential, or punitive damages
We are not liable for lost profits or business interruption
Some jurisdictions may not allow these limitations
12. Indemnification
Client agrees to indemnify and hold us harmless from claims arising from:
Client's use of our services
Client's violation of these terms
Client's violation of applicable laws
Third-party claims related to client's business
13. Termination
By Either Party
Either party may terminate with written notice
Specific termination terms in individual agreements
All outstanding fees become immediately due
Effect of Termination
All rights and obligations cease except those that survive
Confidentiality obligations continue
Payment obligations for completed work remain
14. Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.
15. Governing Law
These terms are governed by the laws of [State/Country], without regard to conflict of law principles. Any disputes will be resolved in the courts of [Jurisdiction].
16. Dispute Resolution
Parties agree to attempt good faith negotiation first
[Optional: Binding arbitration clause]
Each party responsible for own legal fees unless otherwise awarded
17. Severability
If any provision is found unenforceable, the remainder of these terms will continue in effect.
18. Entire Agreement
These terms, along with any signed service agreements, constitute the entire agreement between the parties.
19. Modifications
We may update these terms at any time. Continued use constitutes acceptance of modified terms. Material changes will be communicated to active clients.